Elevate Loyalty. One Guest at a time
Innovative gamification tools that enhance guest engagement, loyalty, and revenue for hospitality brands.
THE CHALLENGE
In hospitality, experience is everything, but generic rewards and one-size-fits-all programs often fall flat. As competition grows, brands struggle to keep guests engaged beyond their stay and miss key opportunities for upsells and repeat visits.
THE SOLUTION
Enhance guest loyalty through personalized, gamified experiences.
53 %
Increase in customer engagement through interactive campaigns.
41 %
Boost in conversion rates, turning occasional buyers into loyal customers.
62 %
Reduction in operational setup time, enabling faster campaign launches and more agile strategies.
THE CAPABILITIES YOU GAIN WITH CAPTAIN UP
Instant Rewards System
Boost engagement with real-time rewards for guest actions like bookings, reviews, and referrals. Increase loyalty with immediate, tailored incentives.
Modular Engagement Tools
Choose from rewards systems, progress tracking, and guest achievements to create interactive, personalized experiences without coding.
Omnichannel Integration
Create a seamless, engaging experience across digital platforms and mobile apps. Ensure guests are rewarded for their interactions, whether online or on-site.
Quick integrations
Seamlessly connect to your platform with minimal effort. Our integration process is designed to be fast and efficient, allowing you to start leveraging gamification and loyalty features without delay.
Real-Time Engagement
Real-time analytics help hospitality brands adjust engagement, keeping interactions fresh. From challenges to exclusive offers, Captain Up keeps guests engaged throughout their stay and beyond.
Flexible Customization
Tailor every aspect of the platform to fit your brand. From personalized rewards and challenges to fully branded interfaces, We provide the flexibility to create experiences that resonate with your audience.
Dynamic Gamification tools
Personalized User Journeys
Behavioral Data Generation
Track and analyze guest actions such as bookings, reviews, and service usage to uncover patterns, identify opportunities, and optimize engagement strategies.
Advanced Segmentation
Segment guests based on booking frequency, preferences, or spending habits to deliver highly targeted and personalized offers and content at every interaction.
Real-Time Analytics
Gain instant insights into guest behavior and hotel performance, enabling hospitality brands to make data-driven decisions that improve engagement, loyalty, and guest satisfaction.
Leaders using Captain Up
Gil Bushkin
Head of Marketing & CRM
“Captain Up’s expertise in gamification and engagement solutions has been instrumental in bringing our vision to life. At betPARX, we understand the importance of recognizing and rewarding our customers.”
Lenin Castillo
COO
“We are very happy, as the launch has been a success. More and more players are accumulating Strendus Coins and redeeming them for bonuses to continue enjoying their favourite games, among other options”
Yu Kai Chou
Gamification Guru
“Having the technology is not enough to create an engaging experience. You need to understand how to incorporate good design via the 8 Core Drives into the experience, to create long lasting fun and engagement. Captain Up enables to add gamification easily”
Prof. Dan Ariely
Behavioral Science Professor Duke University
“Engagement and retention are the biggest challenges facing online services today. Captain Up aims to bring the lessons of behavioural economics to online users worldwide ”
Sabrina Soldà
Co-founder & Senior Advisor
“Gamification is an essential cog in the wheel of what I deem to be a complex philosophy in product design and user engagement. Captain Up’s product portfolio helps out partners build a competitive edge in terms of player loyalty and engagement”
Matan Shemesh
Chief of Growth & Product
“Our partnership with Captain Up has enabled us to deliver personalized challenges, dynamic rewards, and more engaging experiences across markets. Their gamification platform has driven higher activity, stronger retention, and increased customer satisfaction, making them a trusted ally in our digital transformation journey.”
David Vanek
“We want to bring more fun and excitement to the game. Captain Up is enabling us to offer this kind of experience enriching the game with challenges, tournaments, trophies as well as other fun elements. Together we bring rich and rewarding journey to our customers, offering a dynamic and exciting personal metagame”
Amelie Midoun
Head of CRM
“With Captain Up, we were able to take our player engagement to the next level. Their gamification and loyalty platform gave us the flexibility to design challenges, missions, and personalized rewards that truly resonated with our customers.
We’ve seen a clear increase in activity, loyalty, and satisfaction, and the platform has seamlessly adapted to our brand identity and regulatory needs. More than just a product, Captain Up provides a partnership built on innovation, responsiveness, and shared vision.”
More than loyalty
Loyalty and Monetization
See how you can turn engagement into lasting value.
Engagement Mechanics
Discover the tools that drive interaction and motivation
Intelligence & Experience
See how real-time data personalizes every touchpoint.
